Returns and Exchanges

All reasonable care is taken to ensure that product descriptions and images displayed on this website are accurate and up to date in line with standard product purchase terms Australia. 

However, minor variations in colour, finish, or appearance may occur due to screen settings, lighting, or photographic limitations. Images are provided for reference purposes only and may not represent the exact size or scale. Such variations do not, of themselves, constitute grounds for a return.

Return Timeframe (Online Orders Only)

Requests for returns on online purchases must be made within 7 days of delivery, as confirmed by the delivery date shown in the order tracking information. This timeframe applies in accordance with our product purchase terms Australia.

Return Eligibility

To be considered for a return, the following conditions must be met:

  • The item must be unused, unworn, and returned in its original condition

  • All original packaging must be intact and undamaged

  • Proof of purchase must be provided

Returns are accepted only where the item received differs from what was advertised.

How to Request a Return

To initiate a return, please contact sales@aleph-bet.com.au with your order number and the reason for your request.

If the return request is approved, return instructions will be provided. Items returned without prior approval will not be accepted.

For any questions regarding returns or exchanges, please contact sales@aleph-bet.com.au.

Faulty, Damaged, or Incorrect Items

Orders should be inspected promptly upon delivery. If an item is faulty, damaged, or incorrect, please notify us as soon as possible so the matter can be assessed and an appropriate resolution arranged in accordance with Australian Consumer Law and applicable product purchase terms Australia.

Items Not Eligible for Return

Returns will not be accepted for:

  • Items supplied exactly as described

  • Items that have been altered, resized, or otherwise modified

  • Sale or clearance items

  • Gift cards

Purchases made in-store are not eligible for refunds due to a change of mind. Exchanges may be offered at management discretion.

If there is uncertainty regarding eligibility, customers are encouraged to contact us prior to submitting a return request.

Exchanges

Online purchases may be exchanged if an alternative item is preferred.

To request an exchange:

  • Return the original item to the nominated return address

  • Email the return tracking number once the item has been dispatched

  • Provide a link or details of the replacement item

Once the returned item is in transit, the exchange process may commence.

Credits & Refunds

Refunds are not issued in cash or to the original payment method. Approved returns are processed as store credit.

Returns due to a change of mind are not eligible for store credit. If an item is assessed as not matching its description, confirmation will be provided following inspection, and store credit will be issued if approved.

Gift Vouchers

Aleph Bet gift vouchers offer recipients the flexibility to select items that best suit their personal preferences.

Digital Gift Vouchers

  • Issued via email as a unique code or link

  • Responsibility for safeguarding the voucher rests with the purchaser

  • Lost, shared, or misused vouchers cannot be replaced

Digital gift vouchers may be redeemed in-store with prior notice, as verification is required. Same-day processing cannot be guaranteed without advance notification.

Gift vouchers are non-refundable and cannot be exchanged for cash.

Contact Us

For any questions, concerns, or clarification regarding this Exchange & Return Policy, including matters related to product purchase terms in Australia, please contact us using the details below:

📧 Email: sales@aleph-bet.com.au

Our team will respond as soon as reasonably possible during standard business hours.