Terms and Conditions

These Terms & Conditions explain how https://www.aleph-bet.com.au/ operates, how purchases are processed, and the rights and responsibilities that apply when you browse or purchase jewellery from us.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms.

Acknowledgment

These Terms and Conditions govern your use of this Service and form a legally binding agreement between you and the Company. They set out the rights and responsibilities of all users in relation to accessing and using the Service.

Your access to and use of the Service is conditional on your acceptance of, and compliance with, these Terms and Conditions. These Terms apply to all visitors, users, and anyone who accesses or uses the Service.

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not access or use the Service.

Your use of the Service is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information in accordance with privacy laws. Please read our Privacy Policy carefully before using the Service.

Using Our Website

You are welcome to browse the Aleph website without restriction. By placing an order, you confirm that you are legally capable of entering into a binding contract under the law.

You agree to use our website responsibly and only for lawful purposes. You must not misuse the website, interfere with its operation, or use it in a way that could harm Aleph, other customers, or third parties.

Use of Our Services

Aleph provides an online platform that allows customers to browse, select, and purchase jewellery through our website. You may use our Services for personal, lawful purposes in accordance with these Terms and applicable laws.

What You Can Do

When using our Services, you may:

• Browse our jewellery collections and product listings.
  

• Place orders for jewellery through our online checkout.
  

• Contact us with questions about products, orders, or delivery.
  

• Create an account (if available) to manage your orders and personal details.

Your purchases and use of the Services are protected by Consumer law, which provides guarantees relating to product quality, accuracy of description, and remedies if something goes wrong.

Your Rights as a Customer

We take reasonable care to ensure that:

• Product descriptions are clear, accurate, and informative
  

• Images fairly represent the jewellery offered for sale
  

Because jewellery may be handcrafted or photographed under professional studio lighting, minor variations in colour, size, texture, or finish may occur. These natural variations are normal and do not indicate a fault, nor do they affect your rights under the Consumer Law.

Nothing in these Terms limits or excludes your statutory consumer rights.

What You Must Not Do

When using our Services, you agree not to:

• Use the website for unlawful, misleading, or fraudulent purposes
  

• Interfere with the operation, security, or functionality of the website
  

• Copy, misuse, or exploit any part of the Services or website content without permission
  

• Attempt to gain unauthorised access to accounts, systems, or data
  

Any misuse of the Services may result in restricted access or other appropriate action.

Sharing Ideas and Feedback

We welcome suggestions, feedback, and ideas that help improve our Services and customer experience. If you choose to share ideas with us, you understand that we may use them to enhance our Services without obligation to provide compensation or attribution.

Your Account With Us

To access certain features of our Services, you may need to create an account on our website. By registering and maintaining an account, you agree to the following conditions:

A. Eligibility to Use Our Services

You must be 18 years or older to create an account and use our Services independently.
Minors who are at least 13 years of age but under 18 may only use our Services through an account owned by a parent or legal guardian, with their permission and under their direct supervision.
Children under 13 years are not permitted to use our website or Services.
The account holder remains fully responsible for any activity carried out by a minor using their account.

B. Accurate Information

You agree to provide true, current, and complete information when creating and maintaining your account.
Using false details, misleading information, or impersonating another person or business is strictly prohibited.

C. Account Name

If you choose not to use your legal name, your chosen account name must not:

• Be offensive or vulgar
  

• Infringe intellectual property rights
  

• Mislead others or violate these Terms of Use
  

We reserve the right to require a name change if an account name breaches these standards.

D. Responsibility for Your Account

You are solely responsible for all activity conducted through your account.
If an account is shared, the person whose financial details are linked to the account remains responsible for all actions taken.
If you are registering on behalf of a business, you confirm that you have the authority to accept these Terms on behalf of that business.
Accounts are generally not transferable.

E. Account Security

You are responsible for keeping your login details confidential and secure.
Any activity that occurs under your account will be treated as authorised by you, unless you notify us of unauthorised use in a timely manner.

F. Relationship Between You and Us

These Terms do not create any partnership, agency, employment, joint venture, or franchise relationship between you and us.

G. Support, Disputes, and Appeals

An active account is required to:

• Contact us regarding account-related concerns
  

• Raise disputes
  

• Appeal any actions taken in relation to your account
  

For additional guidance, our Help resources are available to assist you with account setup and management.

Prices & Payments

All prices listed on our website are in USD.
Prices include GST where required by law.

Payment must be made in full at checkout using the payment methods made available on the website. Orders will not be processed until payment has been successfully received.

If a pricing or listing error occurs, Aleph reserves the right to cancel the affected order. In such cases, you will be notified and issued a full refund.

Orders

When you place an order with Aleph through our online store, the following applies:

Order confirmation:
After completing your purchase, you will receive an order confirmation email confirming that we have received your order. This email is an acknowledgement only and does not constitute acceptance of your order.

Payment processing:
Your order will be processed once full payment has been successfully received and confirmed. Orders will not be dispatched until payment has cleared.

Product availability:
All orders are subject to product availability. While we make every effort to keep our website up to date, availability cannot be guaranteed at all times.

Order cancellations:
We reserve the right to cancel an order if:

• A product becomes unavailable, or

• There is an error in pricing, product description, or other information in the listing.
  

If your order is cancelled for any of these reasons, we will notify you as soon as reasonably possible and issue a full refund for any amounts paid using the original payment method.

Shipping & Delivery

Orders are dispatched within the stated timeframe, measured in business days (excluding public holidays).

Delivery timeframes provided are estimates only and may vary depending on location and external factors. Once your order has been dispatched, Aleph is not responsible for delivery delays caused by postal services or circumstances outside our reasonable control.

If you experience any delivery-related issues, don’t hesitate to contact us — we’re happy to assist where possible.

Returns & Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure.

Custom-made or personalised jewellery may not be eligible for change-of-mind returns unless required under ACL.

For full details, please refer to our Returns Policy.

Complimentary Items

Any complimentary items included with your order are provided at Aleph’s discretion. Complimentary items are not redeemable for cash, store credit, or exchanges.

Accounts & Personal Information

If you choose to create an account on our website-

• You are responsible for keeping your login details, including your username and password, secure and confidential at all times. 

• Any actions taken through your account — such as placing orders, updating personal details, or communicating with us — will be treated as having been carried out by you. 

• You are responsible for all activity that occurs under your account, whether or not you personally authorised it. 

• We collect, use, and store your personal information in accordance with our Privacy Policy, which explains how your data is protected and the purposes for which it is used. 

By creating an account, you agree to the collection and handling of your personal information as outlined in that policy.

Intellectual Property

All content on the Aleph website — including images, text, designs, layouts, and branding — is owned by Aleph or used with appropriate permission.

You may not copy, reproduce, distribute, or use any website content for commercial purposes without prior written consent from Aleph.

External Links

Our website may include links to third-party websites for your convenience. Aleph is not responsible for the content, policies, or practices of these external websites. Accessing third-party sites is at your own discretion.

Warranties and Limitation of Liability

Product warranties under Australian law:
Our jewellery comes with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure.

No additional express warranties:
Other than the guarantees provided under Australian Consumer Law, Aleph does not provide any additional express warranties in relation to the jewellery sold through our Service.

Handcrafted and natural variations:
Many of our jewellery pieces are handcrafted or made using natural materials. Minor variations in colour, texture, size, or finish are not defects and do not constitute a failure to comply with consumer guarantees.

Care and use:
Any warranty or consumer guarantee does not apply to damage caused by:

• Normal wear and tear

• Improper use, misuse, or neglect

• Failure to follow care instructions

• Alterations or repairs carried out by third parties
  

Service availability:
The Service, including our website and online store, is provided on an “as is” and “as available” basis. While we take reasonable steps to maintain availability and accuracy, we do not guarantee uninterrupted access or that the Service will always be error-free.

Limitation of liability:
To the extent permitted by law, Aleph will not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Service or purchase of our jewellery. This includes, but is not limited to, loss of profits, loss of business, or loss of data.

Non-excludable rights:
Nothing in these Terms limits or excludes any rights you may have under Australian Consumer Law that cannot legally be limited or excluded.

Changes to These Terms

Aleph may update these Terms & Conditions from time to time. The most current version will apply once published on the website. Continued use of the website after changes are made constitutes acceptance of the updated Terms.